updated: March 25, 2026

Thank you for visiting our website and placing your trust in us. We are deeply committed to protecting your privacy and handling all personal information, custom content, and shipping details with the highest level of confidentiality and care.

1. Information We CollectWe may collect the following types of information when you interact with our website or place an order:

  • Personal Information: Name, email address, phone number, billing address, and payment details.
  • Custom Order Content: Design ideas, photos, text, logos, family pictures, children’s drawings, special messages, or any other materials you provide for creating personalized handmade art pieces.
  • Shipping Information: Delivery address, recipient name, contact number, and any special delivery instructions.
  • Technical Data: IP address, browser type, device information, and cookies used to improve website functionality and user experience.
  • Communication Data: Inquiries, messages, feedback, or customer support conversations.

2. How We Use Your InformationWe use the information we collect solely for the following legitimate purposes:

  • Processing, producing, and delivering your custom handmade art orders.
  • Communicating with you about order status, design approvals, shipping updates, and customer support.
  • Improving our website, products, and services (using anonymized or aggregated data where possible).
  • Complying with legal and regulatory obligations.

3. Confidentiality of Custom Content and Shipping InformationWe take special care to protect your sensitive information:

  • All custom content (including photos, designs, personal messages, and creative ideas) is used exclusively for the creation of your ordered artwork.
  • We never sell, share, or disclose your custom content or personal photos to any third parties without your explicit written consent.
  • Shipping addresses and contact details are used only for the purpose of delivery and are shared solely with trusted courier partners under strict confidentiality agreements.
  • Once your order is completed and delivered, we may retain images of the final artwork for our portfolio or records. However, any original personal photos or sensitive custom materials will be securely deleted upon your request.

Your privacy and the confidentiality of your personal memories and custom creations are of utmost importance to us.4. How We Share Your InformationWe do not sell, rent, or trade your personal information. We may share data only in limited circumstances:

  • With trusted third-party service providers (such as payment processors, shipping couriers, and email service platforms) who are contractually obligated to keep your information confidential and secure.
  • When required by applicable law, court order, or government authority.
  • In the event of a business merger, acquisition, or transfer, provided appropriate data protection safeguards are in place.

5. Data SecurityWe implement reasonable technical and organizational security measures to protect your information, including encryption for sensitive data, secure servers, and restricted access. While we strive to use commercially acceptable means to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.6. Your RightsYou have the following rights regarding your personal information:

  • Access, correct, or update your data.
  • Request deletion of your personal information or custom content (subject to legal obligations).
  • Withdraw consent for certain processing activities.
  • Opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the details provided below.7. Cookies and Tracking TechnologiesWe use essential cookies to enable core website functions and optional analytics cookies to understand how visitors use our site. You can manage or disable cookies through your browser settings at any time.8. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised “Last updated” date. We encourage you to review it periodically.9. Contact UsIf you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please feel free to contact us:

  • Email: info@jxejxo.net
  • Message: Via our website email info@jxejxo.net or tiktok @mochiresin for message

By using our website and placing orders, you acknowledge that you have read and understood this Privacy Policy.Thank you for trusting us with your personal information and allowing us to create meaningful, handmade art for you. Your support for independent artists and custom creations means the world to us.